FAQs

Please read the FAQs before logging into Axcelerate.

Below are some Frequently Asked Questions (FAQs) regarding your login.

Have you done training with Ironbark Training prior to now? If so, have you created a profile from the student portal login you received via email (PLEASE CHECK JUNK/SPAM FOLDER)? If not, please do so before continuing with the FAQs.

What should I do if I cannot login with my username?

• Be aware that usernames are case sensitive so make sure the appropriate capitalization is used.
• Select the ‘Forgot your username?’ option on the login page and enter your email address to recover your username.
  • If you are still unable to recover your username using this option, contact Ironbark Training as they can validate if you are using the correct login by confirming the following information with you: first and last name, email and phone number.

What should I do if I cannot log in with my password?

• Use the following link to reset your password: https://ironbarktraining.com.au/wp-login.php?action=lostpassword
• A password reset email should arrive shortly from http://www.ironbarktraining.com.au but may take longer due to your service provider or security settings.

What should I do if I do not receive my reset password link?

• If you have not received a reset password link after two hours:
  • Check your JUNK/SPAM folder.
    • If no email is found within 24 hours, contact Ironbark Training on 02 6921 9184.
    • Please note after hours will be diverted to 0429 358 000 / 0428 631 049.

What should I do if I cannot log in for other reasons?

• Some common log in issues are caused by the personal computer/browser being used, your local network (such as company VPN or security privacy settings), a communications problem, or an issue within the ironbark system. Review the following suggested actions and questions to determine possible causes and be ready to give this information to your Ironbark contact to help them troubleshoot the issue:
  • Is this the first time you have tried to login to Ironbark?
  • Are you using a PC or Mac?
  • Does your browser need to be updated?
  • Have you tried logging in using a different browser? Our website is compatible with most internet browsers including Mozilla Firefox, Google Chrome, Safari, and Microsoft Internet Explorer or Edge
  • Do you have plug-ins installed such as a pop-up blocker or chrome extension? These could block certain features from functioning properly.
  • Have you tried clearing your browsers’ cache and cookies?
  • Have you tried using a different device to log in?
  • Are you receiving an error message? If so, take a screen shot of the error to provide to Ironbark support – [email protected]
  • Have you tried to log in multiple times and are still seeing the same error?
  • Are you the only person in your organization who cannot log in?
  • Has anything changed with your user profile lately such as a name, email, log in information, permissions and so on?

What should I do if I do not think my user profile is setup correctly?

• Be prepared with answers to the following questions to help Ironbark Training determine if the problem can be resolved by the Client System Admin:
  • What is not correct with your user profile?
  • Can you send a screenshot?
  • Have you asked your System Administrator to resolve the issue and they are unable to do so?
  • Are you set up with the correct permissions?
  • Do you need access to different accounts?
  • Do other users in your company have the same problem?